Smarter WhatsApp customer service for cross-border commerce 为跨境电商打造的 WhatsApp 智能客服
Geling Tech connects your WhatsApp Business account and powers AI-assisted replies, multilingual support, knowledge-base answers, and seamless human handover — so every customer message gets a fast, accurate response. 格灵增长帮助商家对接 WhatsApp Business 账号，提供 AI 辅助回复、多语言支持、知识库应答与无缝人工接管，让每一条客户消息都能得到快速、准确的回复。
Talk to us联系我们 See features查看功能What we do我们提供什么
A focused toolkit for merchants who serve customers on WhatsApp. 专注于帮助商家在 WhatsApp 上服务客户的一套工具。
WhatsApp Business integrationWhatsApp Business 对接
Onboard your official WhatsApp Business account through Meta's approved embedded signup flow.通过 Meta 官方的嵌入式注册流程，安全接入你的 WhatsApp Business 账号。
AI-assisted repliesAI 辅助回复
Knowledge-base grounded answers with confidence control, so agents stay in command of the conversation.基于知识库的回复并带置信度控制，让客服始终掌控对话。
Multilingual support多语言支持
Maintain answers in one language and reply to customers in theirs, automatically.用一套底稿维护内容，自动按客户语言输出回复。
Human handover人工接管
Sensitive topics and high-intent leads are routed to a live agent with full conversation context.敏感问题与高意向线索自动转人工，并带完整对话上下文。
Knowledge base & rules知识库与规则
Per-market shipping, payment and after-sales rules keep replies accurate and on-policy.按市场配置物流、支付、售后规则，让回复准确且符合政策。
Conversation insights会话分析
Track top questions, handovers and reply quality to keep improving service.追踪高频问题、转人工与回复质量，持续优化服务。
How it works使用流程
1. Connect接入
Link your WhatsApp Business account via Meta embedded signup.通过 Meta 嵌入式注册接入 WhatsApp Business 账号。
2. Configure配置
Build your knowledge base, reply strategy and routing rules.搭建知识库、回复策略与分流规则。
3. Serve服务
Reply to customers automatically, with human agents on standby.自动回复客户消息，人工客服随时接管。
Built for compliant, secure messaging合规与安全的消息服务
We operate on the official WhatsApp Business Platform and follow Meta's platform policies. Read how we handle your data. 我们基于官方 WhatsApp Business 平台运营，遵循 Meta 平台政策。了解我们如何处理你的数据。
Privacy Policy隐私政策 Data Deletion数据删除