Privacy Policy隐私政策
Last updated: June 9, 2026最后更新：2026 年 6 月 9 日
This Privacy Policy explains how Geling Tech, operated by Shenzhen Yiren Network Co., Ltd. ("Geling Tech", "we", "us"), collects, uses, shares, and protects personal information when our merchant clients use our WhatsApp Business messaging and AI customer-service services (the "Service"). We operate on the official WhatsApp Business Platform provided by Meta Platforms, Inc. ("Meta") and comply with applicable platform policies. 本隐私政策说明格灵增长（由深圳伊人网网络有限公司运营，下称"格灵增长""我们"）在商家客户使用我们的 WhatsApp Business 消息与 AI 智能客服服务（下称"本服务"）时，如何收集、使用、共享与保护个人信息。我们基于 Meta Platforms, Inc.（下称"Meta"）提供的官方 WhatsApp Business 平台运营，并遵守适用的平台政策。
1. Who we are我们是谁
Data controller / operator: Shenzhen Yiren Network Co., Ltd. Registered address: Room 22B, Baocui Pavilion, Baohao Huating, No. 2 Yu'an 2nd Road, Zone 24, Baomin Community, Xin'an Subdistrict, Bao'an District, Shenzhen, China. Contact email: gelingbi@163.com. 数据控制者 / 运营方：深圳伊人网网络有限公司。注册地址：深圳市宝安区新安街道宝民社区24区裕安二路2号宝豪华庭宝翠阁22B。联系邮箱：gelingbi@163.com。
For data processed on behalf of a merchant (for example, the merchant's end-customer conversations), the merchant is the data controller and Geling Tech acts as a data processor. End users should also review the privacy policy of the merchant they are contacting. 对于我们代表商家处理的数据（例如商家与其终端客户的会话），商家为数据控制者，格灵增长作为数据处理者。终端用户还应阅读其所联系商家的隐私政策。
2. Information we collect我们收集的信息
| Category类别 | Examples示例 |
|---|---|
| Merchant account data商家账号数据 | Business name, contact person, login email, WhatsApp Business phone number ID, billing records.企业名称、联系人、登录邮箱、WhatsApp Business 电话号码 ID、计费记录。 |
| End-customer messaging data终端客户消息数据 | Phone number, profile name, language, country, message content and media (text, images, audio) exchanged through WhatsApp.通过 WhatsApp 交互的手机号、昵称、语言、国家、消息内容及媒体（文字、图片、语音）。 |
| Service & usage data服务与使用数据 | Conversation logs, AI reply logs, handover records, token/usage statistics, and technical logs (IP, timestamps).会话日志、AI 回复日志、转人工记录、用量统计，以及技术日志（IP、时间戳）。 |
3. How we use information我们如何使用信息
- To deliver the messaging and AI customer-service Service, including generating and routing replies and enabling human handover.提供消息与 AI 客服服务，包括生成与分发回复、支持人工接管。
- To match customer questions against the merchant's knowledge base and business rules.将客户问题与商家知识库及业务规则进行匹配。
- To operate, secure, troubleshoot, and improve the Service.运营、保障安全、排障并改进本服务。
- To calculate usage and billing, and to comply with legal obligations.计算用量与计费，并履行法律义务。
We do not sell personal information, and we do not use WhatsApp message content for advertising.我们不出售个人信息，也不会将 WhatsApp 消息内容用于广告。
4. How we share information我们如何共享信息
We share information only as needed to operate the Service, with the following categories of recipients (sub-processors):我们仅在运营本服务所必需的范围内共享信息，接收方（子处理方）类别如下：
- Meta Platforms, Inc. — message delivery via the WhatsApp Business Platform.Meta Platforms, Inc.——通过 WhatsApp Business 平台进行消息收发。
- AI / large-language-model providers (e.g., OpenAI and comparable providers) — to generate AI-assisted replies. Message content may be processed to produce a response; we use providers that do not train their models on our API data.AI / 大语言模型服务商（如 OpenAI 及同类厂商）——用于生成 AI 辅助回复。消息内容可能被处理以生成应答；我们选用不会用我们 API 数据训练其模型的厂商。
- Cloud & storage infrastructure (e.g., Alibaba Cloud OSS) — hosting and media storage.云与存储基础设施（如阿里云 OSS）——托管与媒体存储。
- The merchant whose account the conversation belongs to, and authorized agents of that merchant.会话所属的商家及其授权客服人员。
- Authorities, when required by applicable law or valid legal process.在适用法律或有效法律程序要求时，向有关机关披露。
5. Data retention数据保留
We retain personal information only for as long as necessary to provide the Service and to meet legal, accounting, or reporting requirements. Conversation and message data are retained for the period configured by the merchant, after which they are deleted or anonymized. You may request earlier deletion (see Section 8).我们仅在为提供本服务及满足法律、财务或合规要求所必需的期间内保留个人信息。会话与消息数据按商家配置的期限保留，到期后删除或匿名化。你可申请提前删除（见第 8 节）。
6. International transfers跨境传输
Because we serve cross-border commerce, information may be processed in countries other than where the end user is located. Where required, we put appropriate safeguards in place for such transfers.由于我们服务于跨境业务，信息可能在终端用户所在地以外的国家/地区处理。在法律要求时，我们会为此类传输采取适当的保护措施。
7. Security安全措施
We apply technical and organizational measures including encryption in transit (HTTPS), access controls, and tenant data isolation. No method of transmission or storage is fully secure, but we work to protect your information against unauthorized access, loss, or misuse.我们采取技术与管理措施，包括传输加密（HTTPS）、访问控制和多租户数据隔离。没有任何传输或存储方式是绝对安全的，但我们会努力保护你的信息，防止未经授权的访问、丢失或滥用。
8. Your rights & data deletion你的权利与数据删除
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, or to request deletion of your data, email gelingbi@163.com or follow our Data Deletion instructions.在适用法律范围内，你可以请求访问、更正或删除你的个人信息，并可反对或限制某些处理活动。如需行使上述权利或申请删除数据，请发送邮件至 gelingbi@163.com，或参阅我们的数据删除说明。
9. Children's privacy未成年人隐私
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.本服务面向企业，不面向 16 岁以下的儿童。我们不会在知情情况下收集儿童的个人信息。
10. Changes to this policy政策变更
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.我们可能会不时更新本隐私政策。更新后的版本将发布在本页面，并标注新的"最后更新"日期。
11. Contact us联系我们
Shenzhen Yiren Network Co., Ltd. — Email: gelingbi@163.com — Website: https://gelingtech.net.深圳伊人网网络有限公司——邮箱：gelingbi@163.com——官网：https://gelingtech.net。